Scanner Problems

The Status Light Is Flashing

The green and orange status lights are on the left of the  PDF button and the blue status light is on the bottom of the four buttons.
Indicator Status
Power is on.
Entering power saving mode.
An error has occurred.
Make sure the scanner is connected to your computer properly. See the Start Here sheet for instructions on connecting the scanner to your computer.
Make sure the scanner software is fully installed. See the Start Here sheet for instructions on installing the scanner software.
Turn off the scanner using its power switch, then turn it on again. If the Status light is still flashing orange, the scanner may be malfunctioning, or the scanner light source may need to be replaced. See Epson Technical Support for details.
Initializing or scanning.
The scanner is off.

The Scanner Does Not Turn On

Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on.

The Scanner Turns Off

Make sure the Power Off Timer is set. For more details, see Power Off Timer Setting.
This product will enter sleep mode after a period of nonuse. The time interval has been set at the factory to ensure that the product meets Energy Star standards of energy efficiency, and cannot be modified by the consumer.

You Cannot Start Epson Scan

Wait until the blue status light stops flashing to indicate that the scanner is ready to scan.
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner or that is indicated in USB Interface.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
If you are using any TWAIN-compliant program, such as ArcSoft PhotoStudio, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.

Pressing a Scanner Button Does Not Start the Correct Program

Make sure Epson Scan is installed correctly.
Windows: Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.