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Problem Solver

Printout Problems Not Related to Print Quality

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

If one of the following problems has occurred, try the solutions listed for the problem.

Incorrect or garbled characters

Try one or more of these solutions:

• Make sure that you are using the appropriate printer driver for your printer.

• Select your printer as the default printer in Windows.

• Windows Me, 98 and 95 users can clear any stalled print jobs from the Spool Manager.

• Turn off the printer and computer. Make sure that the printer's interface cable is securely plugged in.

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Incorrect margins

Try one or more of these solutions:

• Check the margin settings in your application. Make sure that the margins are within the printable area of the page.
  Paper

• Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.

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Inverted image

Clear the Mirror Image (Windows) or Flip Horizontal (Macintosh) check box in the printer software, or turn off the "Mirror" setting in your application. For instructions, see online help for the printer software or for your application.

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Blank pages print

Try one or more of these solutions:

• Make sure that you are using the appropriate printer driver for your printer.

• Windows users can make sure that their printer is selected as the default printer.

• Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.

• Run the Head Cleaning utility to clear any clogged nozzles.

After trying one or more of these solutions, run a printer operation check to check your results.

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Printout has smears on the bottom edge

If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

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Printing is too slow

Try one or more of these solutions:

• Make sure that the Media Type setting in your printer software is correct.

• For Windows, select the Text setting under Print Quality on your printer software's Main menu.
  For Macintosh, select the Automatic setting under Mode in the Print dialog box (Macintosh) and then move the slider to Speed.

• Close any applications that you are not using at the moment.

• If you upgraded from Windows 95 to Windows 98, uninstall the printer software using Add/Remove programs in the Control Panel in Windows, then install the software again.

• For printer models that use the parallel port, you can enable DMA transfer if your computer supports ECP mode.
  Enabling DMA transfer

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