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Problem Solver

Printer Doesn't Print

All lights are off
Lights came on and then went out
Only the power light is on
Paper out light is flashing or on
One of the ink out lights is flashing or on
Ink out lights are on and the other lights are flashing

If one of the following problems has occurred, try the solutions listed.

All lights are off


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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

If the voltage doesn't match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.


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Only the power light is on

Note:
If you're trying to print a large image, your computer may not have enough memory to print.


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Paper out light is flashing or on


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One of the ink out lights is flashing or on


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Ink out lights are on and the other lights are flashing

Follow these steps.

Press the load/eject button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also, make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects blocking the vent. Then, turn the printer back on.

If the error is not cleared, contact your dealer.


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