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Problem Solver

Printer Does Not Print

All lights are off
Lights came on and then went out
Only the power light is on
An error light is flashing or on
An error light is on and the power light is flashing

If the printer does not print, see if the status of your printer's lights is listed below, then try the solutions listed.

All lights are off

Try one or more of these solutions:


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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.


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Only the power light is on

Try one or more of these solutions:

If the check page prints correctly, make sure that the printer software and your application are installed correctly.

If this does not work, replace the ink cartridges.


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An error light is flashing or on

Check EPSON Status Monitor 3 (for Windows) or EPSON StatusMonitor (for Macintosh) to find the cause of the error, then try one or more of these solutions:


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An error light is on and the power light is flashing

Follow the steps below.

Press the  paper button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also, make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects blocking the vent. Then, turn the printer back on.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If the error does not clear, contact your dealer.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION