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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper is not ejected fully or is wrinkled
Paper does not feed correctly when using the double-sided printing feature

If one of the following problems has occurred, try the solutions listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

Loading capacities for EPSON special media

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper.

Loading Single Sheets


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Multiple pages feed


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Paper jams

Shut down the computer, then press the  paper button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press  paper button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

Loading capacities for EPSON special media


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area.
Paper


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Paper does not feed correctly when using the double-sided printing feature

If multiple pages feed when using the double-sided printing feature, remove the paper. If the paper that was fed in error has not been creased or wrinkled, it may still be usable. Reload only the usable paper properly into the printer.

If a paper jam should occur while using the double-sided printing feature, remove the paper as instructed in Paper jams. If multiple print jobs have been sent to the printer when the paper jam occurs, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION