Problems and Solutions


Setup and Software Installation Problems

Tip:
It's a good idea to check Epson's support web site periodically for free updates to your printer driver. Visit http://support.epson.com. Download instructions are posted for your convenience.

The Epson Stylus CX7800 all-in-one makes noise after ink cartridge installation.

You're having problems installing the Epson Stylus CX7800 software.

Printing or Copying Problems

Only the green  On light is on, but nothing prints.

The Epson Stylus CX7800 sounds as though it is printing, but nothing prints.

The Epson Stylus CX7800 makes noise when you turn it on or after it has been sitting for awhile.

The Epson Stylus CX7800 is performing routine maintenance.

You don't see the  printer icon in the lower right corner of your screen (taskbar) in Windows.

Try restarting your computer. If you still don't see the icon, follow these steps:

  1. Click Start, point to Settings or Printers and Faxes, then select Printers.
  2. Right-click your Epson Stylus CX7800 and select Printing Preferences.
  3. Click the Maintenance tab.
  4. Click the Speed and Progress button, then click the Monitoring Preferences button.
  5. Click the Shortcut Icon box. Then click OK to close the open windows.

Printing is too slow.

Make sure your system meets the requirements listed in System Requirements. If you're printing a high-resolution image, you need more than the minimum requirements listed. You may also need to:

For the fastest printing, try these tips:

Print Quality Problems

You see banding (light lines).

Your printout is blurry or smeared.

Your printout is faint or has gaps.

You see wrong or missing colors.

Your printout is grainy.

Scan Quality Problems

You see only a few dots in your scanned image.

A line of dots always appears in your scanned images.

If a dotted line appears in the image, clean the document table glass with a soft, dry, lint-free cloth (paper towels are not recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Don't spray glass cleaner directly on the glass. See Cleaning the Epson Stylus CX7800 for details.

Straight lines in your image come out crooked.

Make sure the document lies perfectly straight on the document table.

Your image is distorted or blurred.

Colors are patchy or distorted at the edges of your image.

Your scanned image is too dark.

An image on the back of your original appears in your scanned image.

If your original is printed on thin paper, images on the back may be visible to the Epson Stylus CX7800 and appear in your scanned image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document Type and Image Type settings are correct for your original. See Selecting Basic Settings for details.

Moiré (crosshatch) patterns appear in your scanned image.

A moiré is a cross-hatch pattern that may appear in a scanned image of a printed document. It is caused by interference from the differing pitches in the scanner's screen and the halftone screen in your original.

Characters are not recognized well when converted into editable text (OCR).

Scanned colors differ from the original colors.

You have trouble adjusting the scan area in the thumbnail preview.

Film or Slide Scanning Problems

You cannot scan film or slides.

You cannot scan film in Full Auto Mode or using the thumbnail preview.

EPSON Scan may not be able to detect film images, or may crop or group the images unexpectedly. This may happen if your images are like the following:

Try one or more of the following solutions:

Negative film preview images look strange.

A line appears in the previewed image.

The document table or fluorescent lamp area may be dusty or scratched. Clean the document table and fluorescent lamp area as described in Cleaning the Epson Stylus CX7800. If you still have the problem, contact Epson as described in Where To Get Help.

Paper Feeding Problems

Paper doesn't eject fully or is wrinkled.

Paper doesn't feed correctly or jams in the printer.

If your paper loads incorrectly or jams frequently:

Miscellaneous Printout Problems

The image is inverted, as if viewed in a mirror.

The Epson Stylus CX7800 prints blank pages.

The margins are incorrect.

Output is not what you expect when printing borderless photos.

Too many copies are printing.

Make sure that the Copies option in your printer software or program is not set for multiple copies.

You see incorrect characters.

The image size/position is incorrect.

Make sure the paper and layout options are set correctly.

There are scratches on your print.

If you're printing on glossy paper, prints may be scratched if not handled properly. Don't place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.