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Maintenance and Troubleshooting / Troubleshooting

Multi Photo Feeder (Option) Scanning Problems

Multi Photo Feeder does not feed documents
Document jams

Multi Photo Feeder does not feed documents

Try one or more of the following solutions:

Make sure the Multi Photo Feeder is connected correctly. See Installing the Multi Photo Feeder for details.

Make sure your documents are loaded correctly. See Loading Documents in the Multi Photo Feeder for details.

In Professional Mode, make sure MPF is selected as the Document Source.

Remove any jammed documents. Then reload them and restart EPSON Scan.

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Document jams

Follow the instructions below to remove document jams.

If a document jams in the input or output tray

If the jam is located at the input tray, lift up the output tray slightly.
Then carefully pull the jammed document out of the feeder, as shown below.

If a document jams inside the Multi Photo Feeder

Lift the Multi Photo Feeder straight up to see if the jammed document can be removed from the document table. If possible, remove the jammed document by hand. Otherwise follow the steps below.

Unplug the scanner to turn it off.

Disconnect the Multi Photo Feeder cable from the scanner's Option port.

Carefully pull out the jammed document from the bottom of the Multi Photo Feeder.

Note:

Do not pull the jammed document too hard; otherwise the document may be torn, making it more difficult to remove.

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