First, check the printer's lights (see below) or run a printer check (see Running a Printer Check).
Lights
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Explanation
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Green
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The printer is receiving a print job, charging ink, cleaning the print head, or ink is being replaced.
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Red
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Your paper ran out. Load more and press the
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Red
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Paper is jammed in the printer. Press the
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Red
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One of the cartridges is low on ink. Check the message that appears on your screen to determine which cartridge is low or follow the instructions in Checking the Ink Supply. Make sure you have a replacement cartridge.
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Red
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One of the cartridges is out of ink or not installed. Make sure you have a replacement cartridge, then follow the steps in Replacing an Ink Cartridge to install it.
If you have just installed a new cartridge, it may be incompatible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge, as described on Replacing an Ink Cartridge.
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Green
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One or both of the ink cartridges is not installed correctly. Reinstall cartridges as described in Replacing an Ink Cartridge.
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Green
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Paper may be blocking movement of the print head. Turn off the printer, open the cover, and remove any jammed paper or other foreign objects. Turn the printer back on again. If the lights are still flashing, contact your dealer or EPSON as described in Where To Get Help.
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Green
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The printer may have an internal error. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON as described in Where To Get Help.
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Green
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The printer is not receiving power. Make sure the printer is on. Turn off the printer, plug in the power cord securely, and turn the printer on again. Make sure the outlet is working and is not controlled by a switch or timer. If in doubt, try another outlet.
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You can run a printer check to determine whether a problem comes from the printer or some other source.
A test page prints showing the printer's ROM version number, an ink counter code, and a nozzle check pattern. (If the pattern has gaps, you need to clean the print head as described in Cleaning the Print Head.)
Try the suggestions in Setup and Software Installation Problems. If nothing works, contact your dealer or EPSON as described in Where To Get Help.