Document Jams in the Automatic Document Feeder

If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove your originals from the ADF.
  3. Left up the ADF cover latch and open the ADF cover.

    Make sure you open the ADF cover before removing any jammed pages. Otherwise the product may be damaged.
  4. Carefully remove any jammed pages.

  5. Close the ADF cover, then open the document cover.

  6. Carefully remove any jammed pages in the direction shown.

  7. Close the document cover.
  8. Lift up the scanner.

    Note: Make sure to keep the scanner cover closed.
  9. Carefully remove any jammed pages.

  10. Close the scanner.
  11. Reload your originals.
    Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.
  12. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Paper Jam Problems in the Duplexer (Rear Cover)