Paper Jam Problems in the Paper Cassette

If paper has jammed in a paper cassette, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Pull out the paper cassette, remove the paper cassette cover, then carefully remove any jammed paper.
  3. Carefully remove any paper jammed inside the product.


  4. Gently insert the paper cassette.
  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Duplexer (Rear Cover)
Document Jams in the Automatic Document Feeder