Paper Jam Problems in the Duplexer (Rear Cover)

If paper has jammed in the duplexer (rear cover), follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the tabs and open the rear cover.

  3. Remove the duplexer.

  4. Carefully remove any jammed paper.

    Note: Do not touch the paper rollers.
  5. Remove any jammed paper from the duplexer.

  6. Open the duplexer.

  7. Carefully remove any jammed paper stuck inside.

  8. Reinstall the duplexer.
  9. Close the rear cover.

  10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Document Jams in the Automatic Document Feeder