Paper Jam Problems Inside the Product

If paper has jammed inside the product, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot.

  3. Lift the scanner unit.

    Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.
  4. Remove any paper inside, including torn pieces.

  5. Close the scanner unit.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Document Jams in the Automatic Document Feeder