Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the  Status button to display the Status Menu.

Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Paper jam If paper is jammed in the product, follow the instructions in this guide to remove the jammed paper from the indicated area.
Printer error. Turn the power off and on again. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Maintenance box is at the end of its service life. You need to replace it. You must replace the maintenance box to continue printing.
The phone line is connected to a different jack. Make sure the phone cable is connected correctly and the phone line works.
Connect the phone line to the "LINE" jack.
The phone line is not connected
No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Combination of IP address and subnet mask is invalid. There is a problem with the network connection to your product.
Communication error See the link below to the Error Code section in this manual.
Authentication error
DNS error
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
Related tasks
Checking for Software Updates
Connecting a Telephone or Answering Machine
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Where to Get Help
Related information
Loading Paper
Wi-Fi or Wired Networking
Replacing Ink Cartridges and Maintenance Boxes