Paper Jam Problems in the Cassette

If paper has jammed in the cassette, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Close the output tray.
  3. Pull out the paper cassette.

  4. Carefully remove any paper jammed inside the product.

  5. Carefully follow all paper loading instructions and reload the paper.
  6. Keep the cassette flat as you gently insert it.

  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Duplexer (Rear Cover)
Document Jams in the Automatic Document Feeder