Paper Jam Problems Inside the Product

If paper has jammed inside the product, follow the steps here to clear the jam.

  1. Cancel the print job from your computer, if necessary.
  2. Open the front cover.

  3. Remove any paper inside, including torn pieces.

  4. Close the front cover.

  5. If any jammed paper remains near the output tray, carefully remove it.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Document Jams in the Automatic Document Feeder