Paper Jam Problems in the Duplexer (Rear Cover)

If paper has jammed in the duplexer, follow the steps here to clear the jam.

  1. Cancel the print job from your computer, if necessary.
  2. Press the buttons on the sides of the rear cover and remove it.

  3. Carefully remove any jammed paper.

  4. Remove any jammed paper from the duplexer.

  5. Press the buttons on the rear cover as you reattach it.

  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Document Jams in the Automatic Document Feeder
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette