If a platen height error is displayed on the LCD screen during
printing, try these solutions:
- If the image you are printing requires a large amount of ink,
the platen height position sensor may cause an error to appear on
the LCD screen. If the T-shirt is loaded on a platen with a frame,
remove the frame and load the T-shirt so that it is flat. You
should also reduce the width of any White ink in Garment Creator 2
or another RIP software you are using so that any white under-base
print does not extend outside of the image. Be careful not to touch
the T-shirt during printing as it can easily move out of
position.
- Check that
the pre-treatment solution is completely dry and reload the T-shirt
on the platen.
- The printer's sensor may be reacting to an uneven media
surface, or the media surface has slack or is creased. Try
reloading the media so that is flat. If the problem persists, do
the following:
- Set Platen Gap to Manual.
- Check that the spacers you are using and the platen height are
appropriate for the type of media you are using.
- Add or remove spacers and change the platen height, as
necessary.
- Load the media you want to use on the platen.
Note: Load it so
that it is flat with no slack or creases on the media
surface.
- Press the
moveable base button to move
the platen inside the printer.
- Check the LCD screen and do the following:
- Press the
moveable base button to move
the platen forward.
- Loosen the platen gap lever fixing lever and then move the
lever to the right by two notches on the scale.
Note: The "." dot
marks on the scale between the numbers are also counted as one
notch. If the message is displayed while the scale is at 3, move it
to 4.
- Tighten the fixing lever to secure the platen gap lever.