White Ink Quality Is Poor

If you notice that the White ink is uneven, too dark, too light, blurry, or unclear, try these solutions:

• To maintain optimum print quality, remove and shake the installed White ink packs at the start of every working day or every 24 hours (or when a message is displayed).
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Adjust the density of the White ink in the Garment Creator 2 software.
• Make sure the pre-treatment solution is applied evenly or the printed results will be uneven.
• Make sure the pre-treatment solution is not too diluted. If the pre-treatment solution has been diluted too much, the solidity of the White ink is weakened and the edges of the image may be blurred. Try reducing the density of the White ink in the Garment Creator 2 software or make the pre-treatment solution stronger.
• Make sure to dry the shirt completely after pre-treatment. If the shirt is left for an extended period, dry it for several seconds using a heat press before printing.
• Check the temperature and pressure of the heat press. The temperature of the heat press decreases when you press a T-shirt that has had pre-treatment solution applied. When pressing several T-shirts in succession, check that the temperature of the heat press is not too low. Whiteness becomes uneven if the pressure is insufficient since the T-shirt does not dry completely and the fibers are not pressed flat.
• Make sure your White ink packs have not expired. For best results, use ink packs before the expiration date printed on the package (within a year of installation in the printer). Replace expired packs with new ones.
• If the under-base white shows outside the main image area, adjust the print area of the under-base white in the Garment Creator 2 software.
• If you are printing on film and the under-base white shows outside the main image area, make sure you are printing on the correct side of the sheet and the job is intended for printing on film. If you confirm that both of those items are correct, increase the Reduce White Area setting in Garment Creator 2. See the Garment Creator 2 online help for more details.
• Try printing on a different type of garment. White quality can vary depending on the quality of the cotton and ratio of polyester in a garment.
• If there is still not enough white or the white is uneven, try the following:
  1. Run Cleaning (Heavy) on the white nozzles (Menu > Maintenance > Head Cleaning > Cleaning (Heavy) > Select Nozzles). Select all the WH rows and then select OK.
  2. If the problem still remains after running the cleaning once or twice, change the printer mode to Color ink mode, and then back to White ink mode.
  3. If changing the printer mode does not resolve the issue, contact your dealer or Epson for support.