Diagnosing Problems


Checking the Control Panel

Here is a list of control panel error messages and what you can do when you see them.

Error message
Solution
No color or black ink cartridge - - >
Press the Color Copy button to install a new ink cartridge.
The indicated ink cartridge is not installed. See Replacing an Ink Cartridge to install a cartridge.
Color or black ink out - - >
Press the Color Copy button to begin replacing the ink cartridge.
The indicated ink cartridge is out of ink. See Replacing an Ink Cartridge to replace the cartridge.
Ink cartridge error - - >
Press the Color Copy button to begin replacing the ink cartridge.
There is something wrong with the ink cartridge. See Replacing an Ink Cartridge to replace the cartridge.
Paper jam or misfeed - - >
Press the Color Copy button and clear the paper jam by hand if necessary.
Paper is jammed. Press the Color Copy button to clear the jam. If it is still jammed, see Paper.
Paper out - - >
Load paper in the sheet feeder and press the Color Copy button.
Load paper in the sheet feeder, then press the Color Copy button to continue printing.
Scanner unit open - - >
Close the scanner unit.
Carefully close the scanner and press it down until it clicks securely into place.
Scanner error - - >
See your documentation and call service if necessary.
Press the On button to turn off the EPSON Stylus CX3200. Unlock the transportation lock, if necessary (see Transporting the Stylus CX3200). Turn on your Stylus CX3200 again. If the error message still appears, contact your dealer or EPSON as described in Where To Get Help.
Printer error - - >
See your documentation and call service if necessary.
Press the On button to turn off the EPSON Stylus CX3200, then press it to turn it back on. If the message still appears, contact your dealer or EPSON as described in Where To Get Help.

Printing a Nozzle Check

You can print a nozzle check to determine whether a problem comes from the EPSON Stylus CX3200 or some other source.

  1. Make sure letter-size or larger paper is loaded in the sheet feeder.
  2. Press a Menu button on the control panel until you see Nozzle Check.
  3. Press the Color Copy button.

If the check page prints, the problem probably lies in your software settings, the interface cable, or your computer.

If the check page doesn't print, you may have a problem with your printer. Try the suggestions in Problems and Solutions.