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Troubleshooting / Problems and Solutions

Quality Problems

Edges of the document are not scanned.
You cannot scan an image or you only get a few dots for the scanned image.
The image does not look the same as the original.
A line of dots is always missing from the scanned image.
Straight lines in the image come out jagged.
The entire image is distorted or blurred.
Part of the image is distorted or blurred.
Colors are patchy or distorted at the edges of the image.
The image is faint or out of focus.
The image is too dark.
Image is dark, with little or no detail.
Scanned image is too large.
Moiré (cross-hatch) patterns appear in the scanned image.
The character recognition during OCR scanning is inaccurate
The printed image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.
Colors are different from those in the original image.

Edges of the document are not scanned.

• Make sure the document is aligned with the alignment mark in the upper right corner of the document table. See Placing Photos and Documents on the Document Table.

A 2 mm area next to the horizontal guide and a 1.5 mm area next to the vertical guide is not scanned.

1. Maximum unreadable area of 2 mm
2. Maximum unreadable area of 1.5 mm

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You cannot scan an image or you only get a few dots for the scanned image.

Try these solutions:

• Make sure the document is placed in the correct location of the document table.

• In Home Mode or Professional Mode, select Black&White and change the Threshold setting.

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The image does not look the same as the original.

Try these solutions:

• Try different image setting combinations in your scanner software.

• Your software may not have sufficient color matching and color management features, or these components may not be installed correctly. See the documentation that comes with your software and computer.

• If you are importing an image file, make sure the file format is one your software can read. Also, make sure your software's image settings are appropriate for the type of image you are scanning.

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A line of dots is always missing from the scanned image.

A scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.

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Straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales on the top and side of the document table.

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The entire image is distorted or blurred.

• Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:

Do not place heavy objects on the document table.

• Make sure you do not accidentally move the document during scanning.

• Make sure the scanner is on a flat, stable surface.

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Part of the image is distorted or blurred.

Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:

Do not place heavy objects on the document table.

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Colors are patchy or distorted at the edges of the image.

• A document that is very thick or warped at the edges can cause discoloration. Cover the edges of the document with paper to block outside light.

• Make sure the document is flat against the document table.

Caution:

Do not place heavy objects on the document table.

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The image is faint or out of focus.

Try these solutions:

• Make sure the document is flat against the document table.

Caution:

Do not place heavy objects on the document table.

• Adjust your software's Exposure setting using the Auto Exposure button in Professional Mode.

• Adjust your software's Gamma setting using the Histogram Adjustment dialog box in Professional Mode.

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The image is too dark.

Try these solutions:

• Check your software's Brightness setting using the Image Adjustment tools in Home Mode or the Histogram Adjustment dialog box and Image Adjustment dialog box in Professional Mode.

• Check the brightness and contrast settings of your computer display.

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Image is dark, with little or no detail.

Try these solutions:

• Change the Display Gamma setting of the scanning image for your output device, such as monitor or printer, in the Configuration dialog box.

• Change the Destination setting in the Home Mode or the Professional Mode main window.

• In Home Mode, select Screen/Web as the Destination. Selecting a printer may cause on-screen colors to be different from the colors of the original, however, colors will be reproduced correctly when the image is printed.

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Scanned image is too large.

Change the Target Size setting of the Destination setting in the Home Mode or the Professional Mode main window.

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Moiré (cross-hatch) patterns appear in the scanned image.

A moiré is a cross-hatch pattern that appears on scanned images when scanning printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try these solutions:

• Check the Descreening Filter check box in the Home Mode or Professional Mode main window.

• In Professional Mode, set the Screen Ruling under the Descreening Filter settings to the appropriate setting for your document.

• Place a transparent sheet, such as an overhead projector sheet, between the document and the document table.

• Reposition the document slightly.

• Make the image size slightly smaller.

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The character recognition during OCR scanning is inaccurate

Try adjusting the Threshold setting. See Scan Text for more information.

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The printed image is larger or smaller than the original.

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.

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Scanned images cannot be printed or come out garbled when printed.

Try these solutions:

• Make sure your printer is properly connected to the computer, correctly set up, and maintained. See your printer manual for details.

• Check that your software is properly installed and set up for your printer. See your software manual.

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Colors on your monitor are different from those in the original image.

Try these solutions:

• Check the image settings of your scanner software, especially data format (bits, pixel, color), gamma correction, and color correction settings. Try different combinations of these settings.

• Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the color palette to adjust the colors on your screen. See your software and hardware manuals for details.

• Use the color management system for your computer: ICM for Windows, or ColorSync for Macintosh. For Windows, add a color profile that matches your monitor.

• Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration.

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Colors differ from the original.

Try these solutions:

• Change the Display Gamma setting of the scanning image for your output device, such as monitor or printer, in the Configuration dialog box.

• Change the Image Type setting.

• Printed colors do not exactly match the colors on your monitor, since printers and monitors use different color systems: monitors use RGB (red, green, and blue), while printers typically use CMYK (cyan, magenta, yellow, and black).

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