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Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan from the Film Adapter.
You cannot scan film from Full Auto mode or the Thumbnail preview window.
The colors of negative film preview images look strange.
Newton ring appears in the scanned image

You cannot scan from the Film Adapter.

Make sure the Film Adapter is installed correctly.

Make sure the option interface connector is connected to the scanner.

Make sure Document Source is set to is set to the appropriate setting for your film type in Home Mode or Professional Mode.

Make sure the reflective document mat is removed when you scan transparent materials.

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Using the Film Holder or Using the various optional Film Adapters

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You cannot scan film from Full Auto mode or the Thumbnail preview window.

When scanning film, EPSON Scan may be unable to detect the images, or may be trimmed or grouped in an undesirable way. For example:

Images with a dark background may be trimmed irregularly.

Images with a very bright background may also be trimmed irregularly.

Color negative films whose base color (background) is extremely light or dark cannot be trimmed regularly.

A small area around the edges of each image is trimmed.

When scanning film with both panorama and regular size images, panorama images may be trimmed irregularly.

Film larger than 35 mm (such as Medium Format or 4 x 5-inch size films) cannot be scanned.

Try these solutions:

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Using the Film Holder or Using the various optional Film Adapters

Switch to Home Mode or Professional Mode, and preview with the Normal Preview window. In the Preview window, create marquees on the areas you want to scan, and then scan.

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The colors of negative film preview images look strange.

Try these solutions in the EPSON Scan Settings:

Make sure Document Type is set to the appropriate setting for your film type.

When previewing images with the Normal Preview window, the dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.

Preview images with the Thumbnail Preview window.

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Newton ring appears in the scanned image

A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan transparent materials. It may occur when the film is curled.

Set the film with the base side facing up and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.

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