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Troubleshooting / Problems and Solutions

Software Problems

You cannot start EPSON Scan
The scanner software does not work properly

You cannot start EPSON Scan

Try one or more of these solutions:

• Turn on the scanner and then turn on the computer.

• Turn off the scanner and the computer. Then check the connection between the scanner and the computer.

• Make sure that EPSON Scan is selected in your application.

• In the Device Manager check for your scanner's name under Imaging devices. If the scanner appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions on your Start Here Sheet.

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The scanner software does not work properly

Try one or more of these solutions:

• For Windows Me and XP users:
  Check to see if your scanner's icon appears more than once: double-click the Scanners and Cameras icon in Control Panel. Remove your scanner's icon from the window, then reinstall EPSON Scan following the instructions in your Start Here Sheet.

• For Windows 98 and 2000 users:
  Check to see if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner from the list of installed devices, then reinstall EPSON Scan following the instructions in your Start Here Sheet.

• Make sure your computer meets the memory requirements and other system requirements specified for the software you are using.

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