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Problem Solver

Printer Doesn't Print

All lights are off
Lights came on and then went out
Only the power light is on
Paper out light is flashing or on
One of the ink out lights is flashing or on
Ink out lights are on and the other lights are flashing

If one of the following error indications is displayed, try the solutions listed.

All lights are off

Try one or more of these solutions:


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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer label.

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.


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Only the power light is on

Try one or more of these solutions:

If the check page prints, make sure that the printer software and your application are installed correctly.

If this does not work, replace the ink cartridges. See Replacing an Empty Ink Cartridge for instructions.


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Paper out light is flashing or on

If the paper out light is flashing, remove any paper that may be jammed in the printer.

If the paper out light is on, load more paper in the sheet feeder.


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One of the ink out lights is flashing or on

If the  black or  color ink out light is flashing, ink is low. Prepare a replacement cartridge.

If the  black or  color light is on, ink is out. Replace the appropriate cartridge. See Replacing an Empty Ink Cartridge.


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Ink out lights are on and the other lights are flashing

Follow the steps below.

Press the  load/eject button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also, make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects that are blocking the vent. Then, turn the printer back on.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If the error is not cleared, contact your dealer.


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