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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
The paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
Thick paper is ejected when sending a print job
Thick paper does not eject properly after a print job is finished

Paper does not feed

Remove the stack of paper and make sure of the following:

Loading capacities for Epson special media

Loading Single Sheets of Paper


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Multiple pages feed


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The paper jams

If the paper jams when you are printing from the sheet feeder, press the  paper button to eject the jammed paper. If the error does not clear, follow the steps below.

Turn off the printer.

If the output tray is closed, open the output tray extension and slide out the output tray.

Remove the jammed paper from the output path.

If the jammed paper cannot be removed in this step, proceed to the next step.

Open the top printer cover, and remove the jammed paper gently.

Caution:
Do not pull the paper forcibly. Doing so may damage your printer.

If the jammed paper cannot be removed in this step, proceed to the next step.

Gently remove the jammed paper from the sheet feeder.

Caution:
Do not pull the paper forcibly. Doing so may damage your printer.

After removing the jammed paper, slide the output tray back in.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Contact Epson Customer Support for assistance.

If your paper jams frequently, make sure of the following:

Loading capacities for Epson special media


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Note:
Store any unused paper in its original packaging in a dry area.


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Thick paper is ejected when sending a print job

If the thick paper is ejected when you send a print job to the printer, it means that the printer is not ready. When a message stating that the printer is ready appears on the screen, reload the thick paper, and then press the paper button.


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Thick paper does not eject properly after a print job is finished

Follow the instructions below.

Gently remove the thick paper.

Press the paper button.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION