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Problem Solver / Copying Problems

Copy Quality Problems

Printout is not fine enough
The information on the back side or background color is printed on the copy
Copies are blank, or images are missing or faded
Improving copy quality
Completely blank pages are output
The background is dark and dirty
Black vertical lines appear on the scanned image or the image is all black.
The scanned area is inappropriate.
A blank copy is output even though an original is set on the Auto Document Feeder during scanning.

Printout is not fine enough

Cause

What to do

You may not be using the correct type of paper for copying.

The available paper types for copying are not the same as that for printing. When you copy an original, use the correct type of paper. Depending on the paper source, the following paper types are available.

MP tray:
Plain paper, EPSON Color Laser Paper, Letterhead, Recycled paper, Colored paper, Transparencies, Labels

Optional paper cassette:
Plain paper, EPSON Color Laser Paper, Letterhead, Recycled paper, Colored paper

Coated paper, thick paper, and special paper such as postcard or envelopes are not available for copying.

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The information on the back side or background color is printed on the copy

Cause

What to do

The original is almost transparent or extremely thin.

When you copy a thin double-sided original, the information on the back side of the original may be printed on the copy. Using black paper or an underlay beneath the original may solve the problem.

The copy setting may not be matched with the original.

Select the settings that match the original and make a copy. When the settings are made correctly, the back side is not copied as the brightest part is adjusted to white. This also removes the yellowish color in the background.

If these problems cannot be solved even if the settings are made correctly, select Text for document type or set the contrast to a positive value.

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Copies are blank, or images are missing or faded

Try one or more of the following solutions.

The sealing tape might still be in the toner cartridge. Remove the toner cartridge, pull out the sealing tape, and reinstall the toner cartridge. See Replacing a toner cartridge.

If the toner cartridge is low on toner, the copies will be faded. Replace the toner cartridge with a new one.

The accuracy of the copy depends on the quality and size of the original. Try adjusting the contrast with the product. If your original is too light, the copy might not be able to compensate, even if you adjust the contrast.

If the original have a colored background, images in the foreground might blend too much or the background might appear in a different shade. Adjust the settings before copying or enhance the image after it has been copied.

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Improving copy quality

Try one or more of the following solutions.

Copy from the document table. This will produce a higher quality copy than copying from the Auto Document Feeder.

Use quality originals.

Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR application.

Open or close the MP tray to accommodate the copy job. If you are copying to standard weight media, use the paper cassette. If you are copying to heavy media, use the MP tray.

If your product frequently feeds more than one page at a time, replace the pickup roller.

Use or make a carrier sheet to protect your originals.

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Completely blank pages are output

Try one or more of the following solutions.

The original might have been loaded upside down. In the Auto Document Feeder, load the original with the short edge forward and the side to be scanned facing up.

If you are getting blank pages when scanning from the document table, make sure the original is loaded correctly. Place the original face-down on the document table with the top left corner of the document located in the lower right corner of the glass.

The media might not meet EPSON's media specifications (e.g., the media is too moist or too rough).

The toner might be out.

The tape might not have been removed from the toner cartridge.

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The background is dark and dirty

Make sure you have the correct copy quality settings. Try adjusting the settings. See Making Changes to Copy Settings.

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Black vertical lines appear on the scanned image or the image is all black.

Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings.

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The scanned area is inappropriate.

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A blank copy is output even though an original is set on the Auto Document Feeder during scanning.

Check if the ADF unit or ADF cover is closed firmly.

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