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Troubleshooting / Scanning Problems

Quality Problems

Edges of the document are not scanned
You cannot scan an image or only a few dots are scanned
The image does not look the same as the original
A line of dots is always missing from the scanned image
A line of dots always appears in the scanned image
Straight lines in the image come out jagged
The entire image is distorted or blurred
Part of the image is distorted or blurred
Colors are patchy or distorted at the edges of the image
The image is faint or out of focus
The image is too dark
Image is dark, with little or no detail
Scanned image is too large
Moiré (cross-hatch) patterns appear in the scanned image
The printed image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed

Edges of the document are not scanned

Try these solutions:


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You cannot scan an image or only a few dots are scanned

Make sure the document is placed face down on the document table.


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The image does not look the same as the original

Try these solutions:


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A line of dots is always missing from the scanned image

Scanner sensor malfunction is indicated when a line is missing on both screen images and prints. See Contacting Customer Support.


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A line of dots always appears in the scanned image

The document table may be dusty or scratched. Clean the paper path guide and the document table. If the problem continues, the guide may need to be replaced.


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Straight lines in the image come out jagged

Make sure the document is aligned with the scales on the document table.


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The entire image is distorted or blurred

Try these solutions:

Caution:
Do not place heavy objects on the document table.


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Part of the image is distorted or blurred

Make sure the document is flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image

Try these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is faint or out of focus

Try these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is too dark

Try these solutions:


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Image is dark, with little or no detail

Try these solutions:


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Scanned image is too large

Change the size of the image output in the EPSON Scan Tool Light Scanning Options settings.


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Moiré (cross-hatch) patterns appear in the scanned image

A moiré is a cross-hatch pattern that appears on scanned images when you scan printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try these solutions:


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The printed image is larger or smaller than the original

The image size and resolution settings of your software determine the size of the printed image. Do not use the size of the image on your computer screen to judge the printed size.


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Scanned images cannot be printed or come out garbled when printed

Try these solutions:


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION