AM-C4000/AM-C5000/AM-C6000/AM-M5500 User's Guide
Product Basics
Product Parts Locations
Product Parts - Front and Inside
Product Parts - Back
Product Parts - Options
Optional Accessories and Replacement Parts
Using the Control Panel
Control Panel Buttons and Lights
Status Icon Information
Guide to the Home Screen
Entering Characters on the LCD Screen
Selecting the Date and Time
Selecting Your Country or Region
Changing LCD Screen Language
Adjusting Control Panel Sounds
Turning Off the Operation Time Out Setting
Adjusting the Screen Brightness
Checking the Print Counter
Using Presets
Checking for Software Updates
Using Power Saving Settings
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Setting Up Epson Connect Services
Using Epson Email Print
Using Epson Remote Print
Using Epson Scan to Cloud
Using the Epson Smart Panel Mobile App
Using AirPrint
Using the Mopria Print Service
Using Mopria Scan
Android Printing Using the Epson Print Enabler
Wi-Fi or Wired Networking
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Selecting Wireless Network Settings from the Control Panel
Wi-Fi Direct Mode Setup
Enabling Wi-Fi Direct Mode
Modifying the Wi-Fi Direct Network Name or Password
Wi-Fi Protected Setup (WPS)
Using WPS to Connect to a Network
Printing a Network Status Sheet
Printing a Network Connection Report
Network Connection Report Codes and Messages
Enabling Epson Universal Print Driver (PCL) or PostScript Printing
Installing the Epson Universal Print Driver - Windows
Installing the PostScript (PS3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Mac
Selecting PDL (Page Description Language) Settings
PDL Print Configuration Options
Selecting Printer Language and Interface Settings
Printing Language and Interface Options
Printing a PCL or PS3 (PostScript) Status Sheet
Loading Paper
Loading Paper in the Cassettes and Paper Tray
Paper Loading Orientation
Using the Optional Paper Cassette Lock
Paper Loading Capacity
Double-sided Printing
Compatible Epson Papers (U.S. and Canada)
Compatible Epson Papers (Latin America)
Paper or Media Type Settings - Printing Software
Selecting the Paper Settings for Each Source - Control Panel
Paper Type Settings - Control Panel
Selecting Default Paper Settings - Administrator
Selecting the Default Printer Settings
Paper Source Settings Options
Selecting the Universal Print Settings
Universal Print Settings Options
Placing Originals on the Product
Placing Originals on the Scanner Glass
Placing Originals in the Automatic Document Feeder
Copying
Copying Documents or Photos
Copying Special Originals
Copying, Sorting, and Creating Booklets
Copying and Creating Booklets
Copying and Creating Finished Booklets
Creating Folded, Stapled, or Punched Copies
Stacking Copies Using Orientation
Stacking Copies Using Offset
Inserting Slipsheets
Copying Options
Saving Groups for Copying
Editing or Deleting a Saved Group for Copying
Omitting Red Characters in Originals When Copying
Printing from a Computer
Printing with the Standard Epson Printer Software - Windows
Synchronizing Printer Settings for Optional Units - Windows
Selecting Basic Print Settings - Windows
Paper Source Options - Windows
Multi-Page Printing Options - Windows
Selecting Double-sided Printing Settings - Windows
Double-sided Printing Options - Windows
Selecting Finishing Options - Windows
Finishing Options - Windows
Using the Manual Stapler
Selecting Additional Print Options - Windows
Custom Color Correction Options - Windows (AM-C4000/AM-C5000/AM-C6000)
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Extended Settings - Windows
Printing Your Document - Windows
Printing Slip Sheets and Chapter Papers
Saving Print Set Groups - Windows
Editing or Deleting a Saved Group
Locking Printer Settings - Windows
Locked Setting Options
Entering a User ID and Password for Printing
Selecting Default Print Settings - Windows
Changing the Language of the Printer Software Screens
Changing Automatic Update Options
Printing with the Epson Standard Printer Software - Mac
Selecting Basic Print Settings - Mac
Paper Source Options - Mac
Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Selecting Double-sided Printing Settings - Mac
Double-sided Printing Options and Adjustments - Mac
Managing Color - Mac (AM-C4000/AM-C5000/AM-C6000)
Color Matching and Color Options - Mac (AM-C4000/AM-C5000/AM-C6000)
Selecting Finishing Options - Mac
Finishing Options - Mac
Selecting Printing Preferences - Mac
Printing Preferences - Mac
Printing Your Document - Mac
Checking Print Status - Mac
Printing with the Epson Universal Print Driver - Windows
Synchronizing Printer Settings - Epson Universal Print Driver - Windows
Selecting Print Settings - Epson Universal Print Driver - Windows
Selecting Default Print Settings - Epson Universal Print Driver - Windows
Locking Printer Settings - Epson Universal Print Driver - Windows
Epson Universal Print Driver Locked Setting Options
Adding Network Printers - Epson Universal Print Driver - Windows
Printing with the PostScript (PS3) Printer Software - Windows
Selecting Basic Print Settings - PostScript Printer Software - Windows
Selecting Default Print Settings - PostScript Printer Software - Windows
Printing with the PostScript (PS3) Printer Software - Mac
Selecting Basic Print Settings - PostScript Printer Software - Mac
Printing from a Smartphone or Tablet
Cancelling Printing Using the Product Control Panel
Scanning
Starting a Scan
Starting a Scan Using the Product Control Panel
Scanning to Email
Scanning to a Memory Device
Scanning to the Cloud
Scanning to the Product's Hard Drive
Scanning to a Connected Computer
Setting Up a WSD Port (Windows 7)
Control Panel Scanning Options
Setting Up and Scanning to a Network Folder or FTP Server
Creating a Shared Network Folder
Registering Contacts for Network Folder or FTP Scanning - Web Config
Registering Contacts for Email, Network, or FTP Scanning - Control Panel
Scanning to a Network Folder or FTP Server
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Starting a Scan from a Smartphone or Tablet
Scanning with Document Capture Pro or Document Capture
Scanning with Simple Scan in Document Capture Pro - Windows
Scanning with Job Scan in Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Image Format Options
Scan Resolution Guidelines
Scanning Special Projects
Scanning to a SharePoint Server or Cloud Service - Windows
Scanning Multi-Page Originals as Separate Files - Windows
Entering a User ID and Password for Scanning
Faxing
Connecting a Telephone or Answering Machine
Setting Up Fax Features
Setting Up Basic Fax Features
Using the Fax Setup Wizard
Selecting the Line Type
Setting the Number of Rings to Answer
Selecting Advanced Fax Settings
Basic Settings - Fax
Send Settings - Fax
Receive Settings - Fax
Report Settings - Fax
Security Settings - Fax
Setting Up the Fax Utility - Windows
Setting Up Contacts and Contact Groups
Creating a Contact
Editing or Deleting a Contact
Creating a Contact Group
Editing or Deleting a Contact Group
Sending Faxes
Sending Faxes from the Product Control Panel
Sending a Fax Using the Keypad, Contact List, or History
Fax Sending Options
Sending a Fax at a Specified Time
Sending a Fax on Demand (Polling Send/Box)
Sending a Fax on Demand (Bulletin Board Box)
Sending a Stored Fax
Dialing Fax Numbers from a Connected Telephone
Sending Faxes Using the Fax Utility - Windows
Sending Faxes Using the Fax Utility - Mac
Sending IP Faxes Using the Control Panel
IP Fax Destination Examples
Receiving Faxes
Fax Reception
Receiving Faxes Automatically
Receiving Faxes Manually
Forwarding Received Faxes
Viewing a Fax on the LCD Screen (Using the Fax Box)
Receiving a Fax by Polling
Checking Fax Status
Printing Fax Reports
Fax Report Options
Using External USB Devices with Your Product
Connecting a USB Device
Viewing and Printing from the LCD Screen
Printing JPEG Photos
Print Setting Options - JPEG Mode
Printing TIFF and PDF Files
Print Setting Options - TIFF Mode
Print Setting Options - PDF Mode
Transferring Files on a USB Device
Setting Up USB Device Access
Using Your Product's Internal Storage
Storage Folder Types
Creating Shared Folders
Printing a Stored File
Saving Groups for Printing from Storage
Editing or Deleting a Saved Group
Saving Stored Files to an External USB Device
Emailing Stored Files
Saving Stored Files to a Network Folder
Saving Stored Files to Cloud Services
Storage Menu Options
Searching for Folders and Files
Deleting Folders and Files from Storage
Changing the Storage Period of Files
Restricting Shared Folder Access
Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers
Ink Safety Precautions
Check Cartridge and Maintenance Box Status
Checking Ink Status on the LCD Screen
Checking Ink and Maintenance Box Status with Windows
Checking Cartridge and Maintenance Box Status - Mac
Replacing Ink Cartridges and Maintenance Boxes
Purchase Epson Ink Cartridges and Maintenance Box
Ink Cartridge and Maintenance Box Part Numbers
Removing and Installing Ink Cartridges
Replacing the Maintenance Box
Replacing the Paper Feed Rollers
Replacing the Optional Staple Cartridge
Adjusting Print Quality
Printhead Maintenance
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using the Product Control Panel
Automatically Cleaning the Print Head Using the Product Control Panel
Cleaning and Transporting Your Product
Cleaning Your Product
Cleaning the Scanner Glass
Cleaning the Automatic Document Feeder
Moving or Transporting Your Product
Solving Problems
Viewing the Help Screen
Product Status Messages
Job Status Error Codes
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Product Does Not Turn On or Off
Noise After Ink Installation
Software Installation Problems
Solving Network Problems
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Wireless Network Connection is Unstable on a Mac
USB Connection Problems
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable
Wired Network Connection Becomes Unstable
Product Does Not Appear in Mac Printer Window
Cannot Print Over a Network
Cannot Scan Over a Network
Solving Network Security Problems
Cannot Create the Secure IPP Printing Port
Cannot Update a Certificate or Create a CSR
Cannot Import a Digital Certificate
Deleted a CA-signed Certificate
Digital Certificate Warning Messages
Solving Copying Problems
Product Cannot Copy
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
Solving Copy Quality Problems
Copies Have Incorrect or Faint Colors
Position, Size, or Margins of Copies are Incorrect
Solving Paper Problems
Paper Feeding Problems
Originals Do Not Feed From the Automatic Document Feeder
Paper Jam Problems
Paper Ejection Problems
Solving Problems Printing from a Computer
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Solving Page Layout and Content Problems
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Solving Print Quality Problems
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors (AM-C4000/AM-C5000/AM-C6000)
Solving Scanning Problems
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Solving Scanned Image Quality Problems
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Image Colors are Patchy at the Edges
Ripple Patterns Appear in an Image
Scanned Image Edges are Cropped
Solving Faxing Problems
Cannot Send or Receive Faxes
Cannot Receive Faxes with a Telephone Connected to Your Product
Fax Memory Full Error Appears
Fax Quality is Poor
Sent Fax is Received in an Incorrect Size
Received Fax is Not Printed
Solving USB Device Problems
Cannot View or Print from a USB Device
Cannot Save Files on a USB Device
Cannot Transfer Files To or From a USB Device
Uninstall Your Product Software
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Administering Your Product
Accessing the Web Config Utility
Changing the Administrator Password in Web Config
Configuring Product Settings
Checking Status Information
Managing the Network Connection
Network Settings
Setting Control Panel Options
Locking Individual Settings
Using an Email Server
Configuring an Email Server
Email Server Settings
Checking the Email Server Connection
Sending Email Notifications
Using an LDAP Server
Configuring the LDAP Server and Selecting Search Settings
LDAP Server Settings
LDAP Search Settings
LDAP Connection Report Messages
Adjusting Power Saving Settings
Adjusting Control Panel Sounds
Erasing Hard Drive Data
Importing and Exporting Product Settings
Exporting Settings Using Web Config
Importing Settings Using Web Config
Updating Firmware Using Web Config
Synchronizing the Date and Time with a Time Server
Clearing the Internal Memory
Adjusting the Contact List View Options
Powering Off or Rebooting the Product Remotely
Operating the Control Panel Remotely
Restoring Default Product Settings
Adjusting the Control Panel Layout
Configuring Security Settings
Connecting an Authentication Device
Restricting Features Available for Users
User Feature Restriction
Configuring User Feature Restrictions
Disabling the External Interface
Setting Up Password Encryption
Restoring the Password Encryption Key
Working with Audit Logs
Setting a Password Policy
Restricting Application Access
Restricting PDL File Operations
Enabling Program Verification on Start Up
Restricting Domain Access
Using Your Product on a Secure Network
Configuring Protocols and Services in Web Config
Protocol Settings
Configuring SSL/TLS Communication
Configuring SSL/TLS Settings
Configuring a Server Certificate for the Product
Configuring IPsec/IP Filtering
About IPsec/IP Filtering
Configuring the Default IPsec/IP Filtering Policy
Configuring the Group IPsec/IP Filtering Policies
IPsec/IP Filtering Policy Settings
IPsec/IP Filtering Configuration Examples
Configuring an IPsec/IP Filtering Certificate
Connecting the Product to an IEEE 802.1X Network
Configuring an IEEE 802.1X Network
IEEE 802.1X Network Settings
Configuring a Certificate for an IEEE 802.1X Network
IEEE 802.1X Network Status
Configuring S/MIME Settings
Configuring S/MIME Basic Settings
S/MIME Settings
Configuring a Certificate for S/MIME
Using a Digital Certificate
About Digital Certification
Obtaining and Importing a CA-signed Certificate
CSR Setup Settings
CSR Import Settings
Deleting a CA-signed Certificate
Updating a Self-signed Certificate
Importing a CA Certificate
Deleting a CA Certificate
Setting Up Universal Print (Microsoft)
Using Epson Device Admin Configuration Software
Technical Specifications
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Scanning Specifications
Automatic Document Feeder (ADF) Specifications
Fax Specifications
Ink Cartridge Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
External USB Device Specifications
Storage Specifications
Network Interface Specifications (U.S. and Canada)
Network Interface Specifications (Latin America)
Safety and Approvals Specifications (U.S. and Canada)
Staple Finisher Specifications
Inner Finisher Specifications
Super G3/G3 Multi Fax Board Specifications
10/100/1000 Base-T Ethernet Specifications
Inner Tray Specifications
High-Capacity Unit Specifications
Optional Dual Cassette Specifications
HDD Specifications
Notices
Important Safety Instructions
General Product Safety Instructions
Ink Cartridge Safety Instructions
Wireless Connection Safety Instructions
LCD Screen Safety Instructions
Telephone Equipment Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution