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Solutions When No Image Appears

If no image appears, try the following solutions:

  • Make sure the lens cover is open all the way.

  • Press the A/V Mute button on the remote control to see if the image was temporarily turned off.

  • Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources.

  • If you are projecting from a streaming media player, make sure it is powered by the power supply USB cable on the projector.

  • Make sure the connected device meets the HDMI CEC standard. See the documentation supplied with the device for more information.

  • Press the projector's power button to wake it from standby or sleep mode. Also, check if the connected computer is in sleep mode or displaying a blank screen saver.

  • If the projector does not respond when you press the control panel buttons, the buttons may be locked for security. Unlock the buttons in the Control Panel Lock setting or use the remote control to turn on the projector.

    Settings > Lock Setting > Control Panel Lock

  • Adjust the Brightness setting in the projector's Image menu.

  • Select High or Medium as the Power Consumption setting.

    (Medium is only available for the PowerLite 994F.)

    ECO > Power Consumption

  • Check the Display setting in the projector's Extended menu to make sure Messages is set to On.

  • The projector may not be able to project copyrighted videos that you play back on a computer. For more details, see the manual supplied with the computer.

  • For images projected with Windows Media Center, reduce the screen size from full screen mode.

  • For images projected from applications using Windows DirectX, turn off DirectX functions.