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Solutions When Image is Incorrect Using the USB Display Function

If no image appears or if the image appears incorrectly using the USB Display function, try the following solutions:

  • Press the USB button on the remote control.

  • Disconnect the USB cable, and reconnect it.

  • Make sure the Epson USB Display software has been installed correctly.

    Depending on your OS or computer settings, the software may not have been installed automatically. Download and install the latest software from the following websites:   

    epson.com/support (U.S.)‎

    epson.ca/support (Canada)‎

    latin.epson.com/support (Latin America)‎

  • For Mac, select the USB Display icon in the Dock folder. If the icon does not appear on the Dock, double-click USB Display in the Applications folder.

    If you select Exit from the USB Display icon menu on the Dock, USB Display does not start automatically when you connect the USB cable.

  • If the mouse cursor flickers, select Make the movement of the mouse pointer smooth in the Epson USB Display Settings program on your computer.

  • Turn off the Transfer layered window setting in the Epson USB Display Settings program on your computer.

  • For images projected with Windows Media Center, reduce the screen size from full screen mode.

  • For images projected from applications using Windows DirectX, turn off DirectX functions.